Support

Support is answered by the people who build Xlifflane, by email, on working days in UK hours. Most questions are about a handoff file that came back with a key the catalog did not recognise, or a plural form that renders wrong in one locale, and both are usually answered the same working day because the answer is visible in the record you can already see.

If Xlifflane Pro is not doing what you took it out to do, write to us and we will refund it. We would rather give the money back than argue about a subscription a team is not getting value from, and you can cancel from inside the account at any time without asking us first. Cancelling needs no message at all: your account ends the subscription itself, effective at the period end. Prefer email? hello@xlifflane.com reaches the same people.